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August 2026

Admin Tool Enhancements:

  • Threshold Calculator Integration – Integrated the existing WC Threshold Calculator utility directly into the Admin Tool, allowing thresholds to be calculated without leaving the device workflow. 
  • Apply Calculated Thresholds – Added the ability to apply calculated threshold values directly to the meter record from the Threshold Calculator, eliminating manual re-entry. 
  • Alert Suspension Filtering in View Mode – Added filtering for alert suspensions when viewing Alert Notification Settings, making it easier to locate suspended monitoring points. 
  • Indefinite Alert Suspension by Alert Type – Extended indefinite alert suspension to the individual alert type level within Alert Notification Settings, allowing specific alert types to be suspended without an end date while others remain active. 
  • FM200-2S to FM350 Device Replacement – Added support for replacing an FM200-2S device with an FM350 through the Admin Tool device replacement workflow. 
  • Register Type Field – Relocated the sensor position field into the Monitoring Point Details section of the Device Details page and renamed it “Register Type,” with three selectable values: Single (default), Low Flow, and High Flow. When a compound meter setup is completed through the Installer App, the two monitoring points are automatically assigned Low Flow and High Flow, and the value can also be set manually in edit mode. 
  • Edit Meter Readings in Calibration Photos Modal (FM250) – Added the ability to edit meter readings directly within the calibration photos modal, so corrections can be made while reviewing the photos side by side. 
  • Rotate Calibration Photos (FM250) – Added the ability to rotate calibration photos in the Admin Tool for easier review of photos captured at an angle. 
  • View Monitoring Point Document Photos for QA (UltraSonix) – Added the ability to view monitoring point document photos from both the monitoring point view and the FM Device edit page, supporting QA review of UltraSonix installations. 
  • FM350 Environment and Mount Type Fields – Added Environment and Mount Type fields to the FM350 Device Details page to capture installation conditions recorded in the field. 
  • Automated Data Backfill – Automated the previously manual process for backfilling missing usage data when a device comes back online and recovers stored readings from its onboard memory. Recovered data is bucketed into the hour it was originally collected, or estimated based on historical usage patterns when exact timestamps are unavailable. 

WaterCompass.net Enhancements:

  • Water Meter Event Endpoint – Backfill Awareness – Updated the Water Meter API event endpoint to reference the backfill log alongside usage history, ensuring recovered and backfilled data is accurately reflected in API responses. 

Smart Alerts:

  • Offline Controller Case Automation Timing – Updated the Offline Controller case automation to create cases after 5 days offline instead of 3, reducing premature cases for devices with temporary communication interruptions.  

Bug Extermination:

  • My Dashboard – Missing Usage Label on Negative Usage – Fixed an issue on the Historical Trend by Usage Category graph where the usage label did not display when a category had negative usage. 
  • Device Status API – Missing Fields – Fixed an issue where the Device Status API response was missing several expected fields, including Device ID, Last Status Update, Subscription End Date, Monitor Status, Battery Voltage, and Auto Detected. 
  • Usage Tab – Incomplete Historical Data – Fixed an issue where the Usage tab was not pulling in all available data when the “3 Years to Now” date range was selected. 
  • WaterCompass API Help Page Errors – Fixed an issue where the WaterCompass API Help page was returning errors instead of loading documentation. 
  • Compound Device Photos in View Mode – Fixed an issue where installation photos were not displaying as expected and the View Installation & Calibration Photos link was missing for compound devices in View mode. 
  • FM250 Verification Reading Validation – Fixed a validation issue affecting the Verification Reading entry in FM250 Calibration Values. 

June 2026

Admin Tool Enhancements:

  • FM350 Device Details – Navigator Installation Fields – Added dedicated fields to the FM350 device details page for installation information captured by the Navigator App, including Flow Direction (Horizontal / Vertical), Environment (Indoor / Outdoor), and Mount Type (Pipe / Backflow / Below Grade).
  • Device Details Field Organization – Reorganized the Installation Work Order #, Installation Date, and Calibration Date fields for improved readability and a clearer sequence of events.
  • Suspend Alerts Indefinitely – Added the ability to suspend Monitoring Point alerts without requiring an end date. The system auto-populates the start date based on when the alert was suspended and tracks all changes in an audit log.
  • Notification Settings – Column Filters and Usage Group – Added column filter controls and a Usage Group column to the Monitoring Points table under Notification Settings.
  • Suspend Bulk Alerts by Usage Group – Added bulk actions to enable or disable Suspend Alerts across all Monitoring Points when the Notification Settings table is filtered by a single Usage Group.
  • Automated Data Backfill – Automated the previously manual process for backfilling missing usage data when a device comes back online and recovers stored readings from its onboard memory. Recovered data is bucketed into the hour it was originally collected, or estimated based on historical usage patterns when exact timestamps are unavailable.
  • FM250/FM350 Firmware Status Lookup Tables – Added centralized lookup tables to decode firmware status values for FM250 and FM350 devices, replacing hard-coded references in reports and admin tools with maintainable, shared definitions.
  • FM250 Consumption Calculation – Added server-side calculation to automatically convert raw FM250 pulse data into gallons for usage reporting.

WaterCompass.net Enhancements:

  • Admin Center Link – Added a direct link to the Admin Center from within WaterCompass.net.

Report Enhancements:

  • Smart Alerts – No Flow – Added a P1 “No Flow” alert to the CS Alerts Report that triggers when a device reports zero consumption for 3 consecutive days while still communicating within the last 72 hours, helping identify dormant meters and removed sensors.
  • Smart Alerts – Consumption Drop – Added a P1 “Usage Below Threshold” alert to the CS Alerts Report that triggers when a device’s consumption falls below 70% of its configured daily threshold for 5 consecutive days while still communicating within the last 72 hours, helping identify winterized meters, failing equipment, and seasonal consumption changes.

WaterCompass API Enhancements:

  • Subscription End Date – Added subscription end date to API responses, powered by a nightly sync with Salesforce and NetSuite that automatically transitions Monitoring Point State between Monitored and Deactivated based on subscription status.

Pipe Compatibility Support:

  • FM350 UltraSonix Pipe Configuration Expansion – Added support for 3″ PVC Class 200.

WaterCompass Mobile:

  • Installer App 3.3.0 – Compound Meter Support – Released Installer App 3.3.0 with support for the new FM250 compound meter solution.
  • Calibration Photo Device ID Prefix – Added device-specific naming prefixes to calibration photos taken in the Navigator App, making it easier to distinguish low-flow photos from high-flow photos.
  • Water Meter Notes – Monitoring Point Reference – Water meter notes created in the Installer App now indicate which monitoring point was selected when the note was created.

Bug Extermination:

  • FM250/FM350 Device Creation Failure – Fixed an issue from the April 2026 release where new FM250 and FM350 devices could not be added to the system due to a missing default value in a newly introduced database field. The issue was identified in the error logs and affected four devices that were reconnecting after replacement. No customer impact.
  • Calibration and Thresholding Report – Swapped Columns – Fixed an issue where continuous usage threshold values and high hourly threshold values were displaying in each other’s columns, and where threshold details appeared for water meters not currently assigned to a device.
  • WaterCompass Dashboard – polyfill.io Dependency Removed – Removed a reference to an external script (polyfill.io) that is no longer active and was causing dashboard loading delays. Modern browsers no longer require this script.
  • FM350 Compound Meter Replacement – Fixed an issue that prevented an FM350 from replacing an FM250 when the FM250 was part of a compound meter setup.
  • Continuous Usage Alerts During Suspension Window – Fixed an issue where continuous usage alerts were not being delivered to any recipients configured for a monitoring point if that monitoring point had an active alert suspension window.

April 2026

Admin Tool Enhancements:

  • Compound Meter Support – Added support for pairing two FM250 flow monitors on a compound water meter, with combined data displayed on a shared water meter record and cloud-based alert detection across the paired devices.
  • Programmable GPH Cutoff Rate (UltraSonix) – Added a configurable gallons-per-hour cutoff rate for UltraSonix devices to improve low-flow filtering accuracy.
  • Suspend Dashboard Data – Added an option to suspend dashboard data for a device, preventing interim readings from affecting reporting while a device is offline or undergoing maintenance.
  • Device Details Notes Refactor – Refactored the Notes field to improve how installation notes are captured and stored.

WaterCompass.net Enhancements:

  • Usage by Meter – Collapsible Filter Panel – Added a collapsible filter panel to the Usage by Meter page for streamlined filtering and improved visibility of the usage graphs.
  • Usage by Category – Collapsible Filter Panel – Added a collapsible filter panel to the Usage by Category page for streamlined filtering and improved visibility of the usage graphs.
  • Help Center – Added a Help Center entry point that links directly to the WaterCompass Knowledgebase, giving customers in-app access to our growing library of KB articles.

Report Enhancements:

  • Usage Report Enhancement – Usage Report – Water Meter Details Grouped by Site – Updated Section 6 (Water Meter Details) to group meters by site, with sites listed alphabetically and meters ordered consistently within each site. Meters without an assigned site appear under “Unknown Site” at the end of the section. No other report data or calculations.

WaterCompass API Enhancements:

  • Communication-Based Status – Added last-communication data to highlight each device’s current communication status.
  • Battery Voltage Status Monitoring – Added the ability to pull device battery information, making it possible to determine whether communication issues are battery-related.
  • Monitoring Point State – Added visibility into combined communication and battery status to indicate whether a device is actively monitored or deactivated. Status definitions include:
    • online and reporting data
    • temporary interruption; 48 hours since last communication
    • low or dead battery (will lose or impact data)

Bug Extermination:

  • False High Hourly Readings – Fixed an issue that caused high-hourly alerts to trigger when the hourly threshold had not actually been exceeded.
  • Admin Tool – Duplicate Notes – Fixed an issue that caused notes to duplicate unnecessarily in the Admin Tool.
  • Alert Notifications Page – Reset Filter – Fixed an issue on the WaterCompass.net Alert Notifications page that prevented the Reset Filter button from clearing the applied filters.
  • Usage by Category Page – Reset Filter – Fixed an issue on the WaterCompass.net Usage by Category page that prevented the Reset Filter button from clearing the applied filters.

February 2026

Admin Tool Enhancements:

  • Firmware Version Allowlist Updates – Updated the firmware version allowlist so devices can only be updated to the most recently approved firmware version.
  • Work Order (WO) Field – Added a WO Number field to align installer app completions with ServiceMax projects.
  • Device Details Notes Refactor – Refactored the Notes field to improve how installation notes are captured and stored.

WaterCompass.net Enhancements:

  • Alert Notifications Page Filtering (Water Meters) – Added a multi-select picklist for Water Meters, enabling faster filtering of alert notifications by meter name.
  • Site-by-Site Comparison (Multi-Select Sites) – Added a multi-select picklist for Sites, allowing users to compare any combination of sites in their portfolio (up to 30 selected sites).
  • Cooling Towers Page Filter Panel – Added a collapsible filter panel for graphs and tables to centralize filtering controls and keep focus on the data.
  • Usage Group Expansion (New Categories) – Added dedicated usage group categories for Condensate and Swimming Pool usage. Usage groups contribute to group totals and overall total consumption calculations.
  • Database Migration (Redshift to SQL Server) – Migrated the WaterCompass database from Redshift to SQL Server to improve stability, performance, and efficiency across WaterCompass.net.

Report Enhancements:

  • Usage Report Site Selection Accuracy – Updated report logic so only the sites selected at the time of report generation are included, and the report reflects the actual number of deployed flow monitors across those selected sites.
  • Usage Group Expansion in Reports – Updated reports to reflect the expanded usage group options, correctly bucketing and representing consumption data by group.

Alert Notification Enhancements:

  • Level 0 / Level 1 “View Usage” Link – Added a View Usage link on Level 0 and Level 1 alert notifications that opens the Interactive Analytics page to view pulse data and flow patterns for the meter.

Pipe Compatibility Support:

  • FM350 UltraSonix Pipe Configuration Expansion – Added support for additional pipe sizes and materials, including the following:
    • 1” Galvanized
    • 1-1/4” Galvanized
    • 2” Brass
    • 2” Copper K
    • 2” Galvanized
    • 2” PVC Class 200
    • 2-1/2” Brass
    • 3” Copper K

Bug Extermination:

  • FM250 Calibration Timestamp Display – Fixed an issue where the base reading timestamp in calibration values was not displaying.
  • Analytics Page Calendar/Time Filter Icons – Fixed an issue where the calendar and filter time icons were not clickable.
  • Alert Notifications PDF Export Formatting – Fixed an issue where exported PDFs showed overlapping Water Meter text and incorrect units.
  • Smart Battery Alert Logic – Fixed an issue where the Smart Battery Alert could incorrectly trigger low/dead battery alerts based on the defined logic.

December 2025

Admin Tool Enhancements:

  • Navigation Links – Added quick navigation links within the Device Configuration and Water Meter Threshold pages, allowing users to toggle between Device Details, Threshold Settings, and all Logs with a single click, improving usability and navigation efficiency.

WaterCompass.net Enhancements:

  • Full-Screen Graph Expansion Enhancement – Improved the discoverability and usability of the full-screen expansion option for consumption graphs, making it more intuitive for end users to view detailed data.

Alert Notification Enhancements:

  • Level 0 and Level 1 Alert Notifications – Updated alert behavior for non-calibrated WaterCompass flow monitors so Level 0 and Level 1 alerts display pulse counts instead of gallons when an alert is raised.

Pipe Compatibility Support:

  • FM350 UltraSonix Pipe Configuration Expansion – Added support for additional pipe sizes and materials, including the following:
    • 1-1/4” Copper M
    • 1-1/2” Brass
    • 1-1/2” Copper K
    • 1-1/2” Galvanized
    • 1-1/2” PVC Class 200
    • 1-1/2” CPVC SDR 11
    • 1-1/2” CPVC Schedule 80
    • 2” CPVC SDR 11
    • 2” CPVC Schedule 80
    • 3” CPVC Schedule 80

Bug Extermination:

  • Smart Alerts Syncing – Fixed an issue that prevented Smart Alerts from properly syncing with WaterCompass.net.
  • CSM Dashboard Alert Visibility – Resolved an issue where alerts flagged on WaterCompass.net were not appearing on the CSM dashboard for prioritization.
  • Duplicate Control Points – Fixed an issue that caused duplicate control points to be created during setup, resulting in duplicate dashboard entries and alerts.
  • Mobile API Usage Logic – Extended WaterCompass usage logic to properly support zero consumption and missing data scenarios.
  • Alert Notifications Page Filter Reset – Fixed an issue where the Reset Filter action did not correctly reset the site selection from “My Sites” to “All Sites.”

October 2025

Admin Tool Enhancements:

  • Device Log Signal Strength Indicator – Added a signal strength indicator to display cellular quality (Poor through Excellent) at the time of upload, improving visibility into device connectivity performance.
  • T-Mobile Network Identification – Updated device logs to clearly indicate when a device is communicating on the T-Mobile network.
  • Device Log Navigation Links – Added quick navigation links within the Device Upload and Device Change Logs, allowing users to toggle between Device Details, Threshold Settings, and Logs with a single click.
  • Firmware Change Tracking – Enhanced the Device Change Log to track and audit firmware (FW) updates on UltraSonix devices, providing improved traceability and accountability.
  • FM350 Device Details Update – Added fields to record water meter information, including meter type and serial number, associated with an FM350 UltraSonix device installed on a pipe or backflow. This data is primarily for internal use, though the serial number is also available via the API.

WaterCompass.net Enhancements:

  • Zero Consumption Clarification – Improved clarity between zero consumption and “data not available” states on the Usage and Interactive Analytics graphs.
  • Alerts Notifications Page Redesign – Consolidated the separate Current and Historical Alert graphs into a single unified chart with enhanced search functionality. Corresponding tables have also been merged into one combined, filterable table for simplified navigation and analysis.
  • Alert Event Labeling – Added the ability for customers to label alert events directly from WaterCompass.net, accessible from either My Dashboard or the Alerts Notification page. Customers can document leak sources and input notes on findings. Labels and notes are fully searchable within the dashboard.
  • My Dashboard Layout Updates – Reorganized the placement of Current Alert Details and Site Details while preserving interactive connections with Current Leaks and Warnings for a more intuitive experience.
  • My Dashboard Alerts YTD Column – Added a Year-to-Date (YTD) column to the Alerts section of the Sites table, differentiating the total number of alerts received year-to-date and the current number of active alerts.
  • Usage Trend by Site Comparison – Introduced a new feature allowing users to compare usage across up to 30 sites, using any single or combination of usage groups, over a selected time period.
  • Sites with Most Usage Removal – Removed the “Sites with Most Usage” graph; its functionality has been absorbed into the new Usage Trend by Site Comparison feature.
  • Full-Screen Graph Expansion – Added the ability to expand all consumption graphs across WaterCompass.net to full screen, allowing for easier review and analysis of data.

API Enhancements:

  • Meter Data Access – Added new fields to the API to allow users to pull both the meter type and meter serial number.

Bug Extermination:

  • Excel Export Number Formatting – Fixed an issue with number formatting in the Site Details Excel export when generated from the My Dashboard page.
  • Control Points Page Lag – Addressed a performance issue causing lag on the Control Points page within WaterCompass.net.

August 2025

Admin Tool Enhancements:

  • UltraSonix Firmware Update Management – Added the ability to update firmware for individual devices directly from the device details page in the Admin Tool.
  • UltraSonix Firmware Update Log Enhancements – Added new columns to display the number of connection failures, DNS failures, and socket failures, providing improved visibility into device communication health.

WaterCompass.net Enhancements:

  • Improved Dashboard Performance – Added an additional AWS node to enhance the responsiveness of graphs and charts, including the Usage and Interactive Analytics pages.
  • Dynamic Thresholds in Day-by-Hour Chart – Updated the Analytics Day-by-Hour chart to dynamically display threshold values based on the selected date and time, rather than using static current values.
  • Faster Alert Data Loading – Converted the current alert details grid on My Dashboard to the Kendo framework, significantly improving data load times.

Report Enhancements:

  • Weekly Usage Report Meter Count Accuracy – Updated the meter count shown on each page of the report to display the actual number of meters for the selected account and sites, rather than the default 25-meter value that was causing confusion.
  • UltraSonix Low Battery Alert Improvements – Reduced false positives caused by fluctuating battery voltages between uploads. Added enhanced event details to support troubleshooting, including a recommended scope of work based on alert logic.
  • UltraSonix No Communication Alert Improvements – Added enhanced event details, including battery voltage, along with a recommended scope of work when alert logic determines a device is not communicating due to a dead battery.

Platform Enhancements:

  • FM300 Data Collector Update – Limited data collection on FM300 devices to FS1 only. FS2–FS4 are now permanently disabled to prevent erroneous flow data.

Bug Extermination:

  • Fixed an issue preventing WC.net from displaying Level 2 data for certain devices.
  • Resolved an API issue that blocked access to historical data when recalibrating UltraSonix devices, which incorrectly updated the effective date after meter recalibration.
  • Fixed a problem with the Alert Details Excel Export where timestamps and totals were missing from both current and historical alert details.
  • Fixed an issue in the Device Upload Log where the firmware version was being retroactively updated for all past uploads with each UltraSonix firmware update.
  • Fixed a display issue in the Device Upload Log so that the number of connection attempts is now reported correctly.

June 2025

Admin Tool Enhancements:

  • FM250 Calibration Date Automation: The FM250 calibration date is now automatically applied based on the verification meter reading timestamp, ensuring alignment between the system and installation documentation.

WaterCompass.net Enhancements:

  • My Dashboard – Site Summary Enhancement
    • Relocated the Sites table for better visibility and access. Added key consumption and alert insights including:
      • Total Gallons and Total Cost (YTD)
      • Number of Monitoring Points per site
      • Number of Alerts (YTD)
      • Breakdown of consumption and cost per usage group
      • Active water rate and consumption statistics:
        • Average daily usage
        • High/low usage days
        • High/low usage months
        • Alert type summary (Continuous, High Daily, High Hourly)
    • Direct links from the side table to the Monitoring Point table for easy drill-down.
  • Monitoring Points Page – Layout and Usability
    • Improved layout for better alignment of tables and export tools.
    • Renamed “Monitoring Point Report Options” to Monitoring Point Data Export Options.
    • The export menu now defaults to an expanded view for quicker access.
  • Usage Page – Performance Optimization: Integrated Kendo filters and JavaScript updates for faster data loads and improved filtering performance.
  • Usage Group Display Consistency: Only active and site-assigned usage groups are now shown—streamlining views across the Dashboard and Reports.
  • Control Point Page – Service Area Display: Added a new field that displays the Service Area linked to each Control Point, enhancing operational visibility.
  • Updated Help Links: Updated in-platform help articles now link to:
    • WaterCompass Sensor Modes
    • Usage Metrics Overview
    • These provide helpful guidance for users interpreting dashboard data.

Mobile App Enhancements:

  • Device Replacement Workflow: New support was added for seamless in-field replacement of FM200, FM250, and FM350 flow monitors. The updated flow simplifies setup and activation.
  • Improved Monitoring Point Setup: Relocated the “Add Monitoring Point” button to a more accessible position when creating a monitoring point at a new site. 
  • UltraSonix Device Signal Display: Added a cellular connectivity icon (like phone signal bars) to show the signal strength of the flow monitor at a glance.
  • Connectivity Messaging Enhancements: Improved install and calibration messaging throughout the workflow to help installers better understand success/failure states.
  • Bluetooth Stability Fixes: Addressed app crashes and unexpected Bluetooth disconnections.
  • Server Optimization: Backend updates reduce delays and timeouts experienced during calibration, improving installation efficiency.

Report Enhancements:

  • Water Meter Usage Report Expansion: FM250, FM300, and FM350 data is now available for export or subscription through the Water Meter Usage Report via the Admin Tool. 
  • Ad Hoc Missing Threshold Report Update: Added sensor mode for each device to help assess calibration and configuration status directly from the report. 

Bug Extermination:

  • Date Filter Fix – All Pages: Resolved issue with Kendo Filter blocking custom date selection across WaterCompass.net pages.
  • My Dashboard – Historical Trend Chart: Fixed bug showing “0” usage incorrectly when a usage category tooltip was selected.
  • Alert Notifications – Count Mismatch: Addressed inconsistency between Historical Trend Chart alert count and Alert Details Table.
  • Alert Notification Page – UI Fix: Corrected the period dropdown so items now wrap properly rather than appearing on a single line.
  • WC Consumption Report – Pagination Bug: Fixed issue where blank pages appeared between each report page.
  • Event Labeling – Subtype Display: The event sub-type is now correctly displayed (no longer mirrors the main event type).
  • Event Labeling – Alert Types Field – Display Fix: Corrected visibility issue with options under “Associate with Alert Types”.
  • Analytics Page – Heatmap Loading: Resolved issue preventing the heatmap from updating when accessed via Site Group navigation.
  • Analytics – Hourly Usage View: Fixed bug blocking visibility of the midnight hour on the “Target Hour by Day of Month” chart.
  • Water Meter Usage Report – Rounding Precision: Data now correctly rounds to the nearest whole number for consumption values.

April 2025

Admin Tool Enhancements:

  • FM250 Calibration Values: Gallons and pulses collected between water meter readings used for calibration are now consistently displayed on the Device Details page.
  • FM350 Device Details: Added device calibration type, calibration value, calibration multiplier, and the most recent device-reported pipe size and pipe material to the Device Details page.
  • Usage Group Management: A new button has been added to the Device Details page to streamline the setup and management of usage groups.
  • Usage Group Assignment Prompt: Introduced a verification step that prompts the assignment of a usage group when a device does not already have one.

WaterCompass.net Enhancements:

  • My Dashboard – Portfolio Summary: Added individual callouts for total sites and total monitoring points installed under the year-to-date portfolio. These metrics are filterable based on the selected site group.
  • Water Usage Display: Consumption values are now displayed in full (e.g., “35.5K” is now “35,552 gallons”) for improved clarity and precision.

Platform Enhancements:

  • View Model Improvements: All WaterCompass.net pages now use a controller-driven view model approach to improve data reliability, eliminate temporary storage, and enable page settings to be shareable via link or bookmark.
  • Historical Trend Table – Alerts Page: Converted the historical trend table on the Alerts Notification page to a Kendo Grid, improving performance and alignment with platform standards.
  • Automated Calendar Table Updates: Automate the tasks keeping various calendar tables up to date.
  • Unified Filter Experience: Applied the shared Kendo filter component across all WaterCompass pages for a consistent user experience.
  • .NET Framework Upgrade: Upgraded all WaterCompass projects to .NET 8.0 to ensure long-term support and improved performance.
  • WaterMeter API v2: Implemented version 2 of the WaterMeter API to ensure all timestamp fields are provided in UTC.

API Updates:

  • Error Handling – Log Level Adjustment: Demoted “bad request” errors from error-level logs to debug-level to reduce unnecessary alerts in production environments.

Bug Extermination:

  • Usage Page Tooltip: Fixed a bug where the tooltip defaulted to “CT Blowdown” when usage was 0.
  • “My Views” Water Meter Filter: Resolved an issue where the Water Meter dropdown displayed all sites instead of filtering by the selected site in a saved view.
  • Excel Export – Site Group Filtering: Corrected issues where site group selection impacted the Excel export functionality across pages.
  • Dropdown and Filter Behavior: Addressed inconsistent behavior with dropdown menus and filter selections on various pages.
  • Analytics Navigation – Filter Persistence: Fixed a bug where usage filters were not retained when navigating to the Analytics page.
  • Data Loading and Filtering: Resolved data filtering and loading issues affecting multiple pages on WaterCompass.net.
  • Help-Link Redirect: Corrected the Help link URL to ensure users are directed to an error page.
  • Alert Status Graph: Fixed a bug where the graph on the Alert Notification page did not update in real time to reflect current alert statuses.
  • Monthly Consumption Report Distribution: Resolved an issue preventing the Monthly Consumption Report from being distributed properly.

February 2025

Alert Notifications:

  • Email Alert Notification Subject Line: Reformatted the subject line to prevent duplicate parentheses when the meter name includes the serial number in parentheses.
  • Email Notification Reply-To: Enhanced alert email notifications to ensure all reply responses are directed to the Customer Success Management team at performance@stageandstall.com.

Admin Tool Enhancements:

  • Device Details Document Management: Device documents are now accessible in the Device Details View-Only screen for improved accessibility.
  • Move Water Meter Modal: Improved the Move Water Meter modal to clearly display the current account, site, and water meter name. The confirmation process now occurs within the same modal, reducing unnecessary clicks.
  • FM250 Calibration: Added a link to meter reading photos within the calibration value section of the Device Details page, including timestamps for better easier reference.

Bug Extermination:

  • Leaks Page PDF Export: Optimized PDF export performance to prevent long processing times when historical alert data exceeds 100 records.
  • FM300 Installation Date: Resolved an issue where the installation date on the Device Details page incorrectly reverted to the original activation date.
  • Event Details: Fixed an issue where event details for a selected water meter failed to load, defaulting instead to the first-meter record on the site.
  • View Monitoring Point Usage Button: Fixed a bug that caused the View Monitoring Point Usage link in alert notifications to incorrectly redirect to the first-meter record on the site instead of the intended monitoring point.
  • Water Meter List – Last Communication Date: Corrected formatting errors for the last communication date and time on the Water Meter List page.
  • Heatmap Display: Fixed an issue where the heatmap chart heading displayed an incorrect name.
  • Threshold Management: Resolved an issue preventing users from accessing the Manage Threshold option when navigating away from the default site list via the “My Sites” dropdown menu.

December 2024

Alert Notifications:

  • Report a Confirmed Leak: Improved the “Report a Confirmed Leak” email template to automatically include leak details. Customers can now add a description of the leak and attach photos for better context and issue resolution. This option is available in the email alert notification.
  • Request Threshold Adjustment: Enhanced the “Request Threshold Adjustment” email template to automatically populate site and monitoring point details. Dedicated fields allow customers to request threshold updates in gallons or as a percentage of baseline usage. This option is available in the email alert notification.

WaterCompass.net:

  • Threshold Management: Admin Tool users can access threshold settings directly from the Monitoring Points page, enabling seamless navigation between platforms via link from WaterCompass.net. In addition to Threshold Management, users will have access to the following in the HPDS Admin Tool:
    • User Management: WaterCompass users can manage alert delivery preferences and scheduling in the Admin Tool via a link from WaterCompass.net
    • Device Management: Admin Tool users can view, and update installed device details, including location descriptions and notes, via the Water Meter list.
  • Graph Alignment: Improved alignment of the four interactive graphs on the interactive analytics page, displaying them in a quadrant layout for better visualization.
  • Threshold Value Display: Added formatted threshold values to the overlay on the hour-by-day graph in the interactive analytics page.

WaterCompass Mobile App:

  • Streamlined UX Design: Redesigned the setup process for UltraSonix devices in the installer app, simplifying and improving user experience.
  • Update Calibration Reading: Enabled the ability to update FM250 calibration settings when adjustments to meter readings are required.

Admin Tool Enhancements:

  • Site Coordinates: Added support for geotagging of site coordinates based on the provided address.
  • Automate Time Zone Settings: Eliminated the need for manual time zone configuration by automating settings using site GPS coordinates.
  • Time Zone Validation: Added a validation message to alert users when device and site time zone settings differ or the time zone setting is missing from the site.
  • Threshold Options: Expanded functionality to apply thresholds consistently across all seven days of the week.
  • Move a Water Meter: Enabled seamless migration of water meters between accounts and sites, retaining all data and monitoring point details.
  • Last Known Communication Date: Added visibility to the last communication date for devices, with export options for filtered data in Excel and PDF formats.
  • Current Battery Voltage: Displayed current battery voltage for devices on the Water Meter list, with sorting options by voltage level.
  • Permission Expansion: Expanded customer permissions to allow WaterCompass c customers the ability to access specific areas of the Admin Tool.
  • Change Log: Implemented a detailed device change log that records old and new values, timestamps, and user actions for all updates.
  • Upload Log: Introduced a device upload log to streamline troubleshooting of field device issues.ted data.

Documents:

  • Interactive Leak Checklist: Developed an interactive checklist for common leak locations, tailored to device type, allowing users to check off items and add notes.
  • Faulty Water Meter Guidance: Provided guidance for customers when HPDS Pro Services identifies a broken or faulty water meter, including the rationale and next steps for resolution.

Bug Extermination:

  • Misspelling Correction: Fixed a typo in the word “category” in WaterCompass.net’s data export options.
  • Budget Monitor Timeout Error: Resolved a timeout issue when loading the Budget Monitor Water Meter List.
  • Excel Data Export: Addressed formatting issues with exported numbers.
  • Alert Notifications: Fixed UI issues with email templates in mobile Outlook and browser views.
  • Water Meter Usage API: Corrected end-date validation errors.
  • Notification Settings Error: Fixed an error that occurred when enabling text message notifications without preconfiguring the text message address.
  • Control Points: Resolved an issue where duplicate control points were created during setup, leading to duplicate alert notifications.

These updates reflect ongoing efforts to enhance functionality, streamline processes, and address system performance for internal teams.

October 2024

Alert Notifications:

  • Enhanced WaterCompass email notifications for continuous, high daily, and high hourly usage, now include detailed event data, baseline consumption values, threshold levels, flow readings, and the number of consecutive alerts generated. 
  • Added a link within consumption alert emails that directs users to the specific monitoring point where the alert was triggered, enabling quick visualization of consumption data with threshold overlays in the interactive analytics page.
  • Introduced the ability to report a confirmed leak directly from the email notification. Selecting the “Report a Confirmed Leak” button opens an email to the Customer Success Management team to label the event.
  • Added a feature to request a threshold adjustment if the usage in the alert reflects normal consumption. The “Request Threshold Adjustment” option initiates an email to the Customer Success Management team, which automatically creates a service case in Salesforce to update the threshold values.
  • Included a link to a knowledge base article on common leak locations, providing guidance for site teams struggling to locate a leak or water loss.
  • Added system alerts for Low Battery and No Communication to keep users informed of device status.
  • Enabled scheduling and management options for Low Battery and No Communication alerts to optimize notification delivery based on user preferences. 
  • Applied WaterCompass and HydroPoint branding across all alert types, including system and consumption notifications, within email communications.
  • Enhanced SMS notifications by addressing truncation issues and adding references to baseline consumption.

WaterCompass.net:

  • Data Export Enhancement: Added the ability to export usage group data to PDF or Excel.
  • Relative Pulse Data: WaterCompass flow monitors with a Level 0 calibration (Fire Suppression) will now display alert notifications in pulses instead of gallons.
  • Alert Notification Page: streamlined the site group selection so the picklist UI matches other filter options on the page.

WaterCompass Mobile App:

  • Reset to Shipping Mode: Implemented a hard reset function for FM250 devices, allowing them to be restored to shipping mode via Bluetooth connection. This addresses issues caused by unintended button presses that placed the device in an unknown status.
  • Add a Monitoring Point: Enabled the ability to add a monitoring point directly from the installer app. The system automatically uses the meter type and serial number to generate the monitoring point name, ensuring a consistent naming convention across all sites.

Admin Tool:

  • Time Zones: Expanded time zone options to include all available time zones globally.
  • Delete a Water Meter: Added safeguards to prevent users from deleting a water meter with associated data.

Bug Extermination:

  • Data Export: Fixed PDF and Excel export issues on WaterCompass.net.
  • Control Points: Resolved an issue where a second control point was not automatically created during setup in the Admin Tool when a device was flagged as a control point.
  • CS Alert Report: Corrected issues with FM300 offline devices not appearing on the report.
  • CS Alert Report: Fixed FM300 data collectors incorrectly displaying as controllers.
  • View Threshold Settings: Corrected a misspelling on the threshold settings page of WaterCompass.net.

August 2024

WaterCompass.net:

  • New Monitoring Points Page: A dedicated Monitoring Points page has been added, allowing users to easily track and manage specific monitoring points within their sites.
  • View Threshold Settings (View Only): Users can now access a view-only version of threshold settings, providing a quick reference without the risk of unintentional changes.
  • Data Export Functionality: Data can now be exported into PDF or Excel formats, with options to select hourly, daily, weekly, monthly, or yearly timeframes. This feature enables more flexible and detailed data analysis.
  • High Hourly Usage Threshold Overlay: A new overlay feature has been added to the Day by Hour graph, allowing users to visualize high hourly usage thresholds directly on their data charts.
  • Continuous Usage Threshold Overlay: Another new overlay on the Day by Hour graph helps users identify continuous usage patterns, providing deeper insights into water usage.

WaterCompass Mobile App:

  • Calibration Support: Introduced in-app calibration for the FM250 flow monitor, allowing users to perform field calibration directly through the mobile app. The app guides users through the entire calibration process and confirms successful completion.
  • Communication Check: Added the ability to view cellular connection status, including details on the cell carrier and signal strength.

Admin Tool:

  • New UOM Options for FM250 Calibration: The Admin Tool now supports liters and cubic meters as units of measure for FM250 calibration, offering greater precision and flexibility during setup.

Reports:

  • CS Alert Report Update: The CS Alert report has been corrected to properly represent pulses, addressing an issue where they were incorrectly displayed as gallons. This update ensures that reporting data is accurate and reliable.

Squashed Bugs:

  • WC-Analytics: Resolved an issue where the Usage Heatmap chart displayed an incorrect heading when selecting “All Sites” and a particular water meter.
  • FM250 UltraSonix Devices: Fixed a sync issue between Level 1 and Level 2 that caused incorrect continuous consumption values to be reported by FM250 UltraSonix devices.

June 2024

New Features:

  • SMS Text Message Alerts: Introduced SMS text message alert notifications for continuous, high daily, and high hourly usage alerts across all device types (FM250, FM300, and FM350).
  • Scheduled Alert Notifications: Users can now schedule alert notifications, both text message and email, to be delivered at specific times based on their preferences.
  • Enhanced Alert Management: Improved alert management capabilities, including the option to suspend alert notifications indefinitely or for a specified duration, by alert type or individual monitoring points.
  • WC Usage Report: Added raw data export functionality to the admin tool for daily, weekly, and monthly consumption reports.
  • Renamed Leaks Page: The “Leaks” page on WaterCompass.net is now called “Alert Notifications.”
  • Expanded Device Details: Expanded the device details monitor type picklist on the device details page in the admin tool to include options for Domestic, Garden Center, Boiler, and Chiller.
  • Control Point Activity Log: The activity log now includes continuous usage and high daily alert notifications logging and notes.

WaterCompass Mobile:

  • Debug Key and Pipe Configuration: Added debug key and pipe configuration features.

Bug Extermination:

  • FM250 Calibration Fields: Resolved the issue where the dropdown menu option for FM250 calibration fields did not display timestamps associated with button presses on the FM250 device.
  • Total Usage Report: Fixed an issue where new usage groups were not added to the Total Usage on the WC outcome report. Addressed issues with site usage headers and missing comma separators in newly added usage groups.
  • Usage Heatmap Export: Corrected the excel export file for the Usage Heatmap to ensure the average value is not included in the Total value.
  • Interactive Analytics Page: Fixed an issue where changing the metric field for a selected water meter reset the user’s filter selection to all water meters.

April 2024

New Admin Features:

  • Introduced WaterCompass Permission Report, providing clear visibility of user assignments and permissions for selected accounts and sites.
  • Streamlined FM300 setup process in Admin tool to match FM250 and FM350 setup workflows.
  • Enabled direct addition of accounts, sites, and water meters from the FM300 device details page.
  • Introduced the Monitoring Point Documents section on the Device Details page for all flow monitor types.
  • Included gallon values and pulse count in FM250 calibration section of the device details page.
  • Expanded usage groups to include Garden Center, Cooling Tower Make-up, and Cooling Tower blowdown.
  • Introduced functionality to calculate consumption for sub-monitoring points within all usage groups. 
  • Allow users to access the manage alerts page directly from the device details page. 

WaterCompass Dashboard:

  • Integrated Usage Heatmap filtering with interactive graphs, removing additional filter options causing conflict. 
  • Display new usage group data fields on WC.net and bucket consumption data in the correct usage group. 

WaterCompass Control Points:

  • Enhanced user experience by consolidating multiple setup steps into a single, streamlined take within the admin tool.

Bug Fixes:

  • Resolved duplicate and overlapping date ranges in WaterMeterRates for certain water meters.
  • Fixed issue preventing FM200 Device from saving water meters for pulse device setups.
  • Addressed inaccuracies in the WaterCompass Usage Report for Kaiser Vacaville.
  • Corrected various calibration UI-related queries and issues.
  • Fixed inability to select “Daily” Zoom on Custom Date Range in WaterCompass.net Usage page.
  • Corrected display discrepancy in FM250 levels between WC.net UI and Admin tool.
  • Ultrasonix alerts visibility in WC Outcome Report.
  • Fixed missing usage data for device replacements in WaterCompass.

Platform:

  • New API to get & update Ultrasonix devices.
  • Added support to configure a device’s reporting time.
  • Updated the CS Alert Report to support Ultrasonix devices.

February 2024

New Admin Features:

  • Enhanced Account Management: Administrators can now conveniently add and assign new accounts directly from the device details page using the HPDS Admin Tool.
  • Streamlined Site Management: With the Admin Tool, administrators gain the capability to effortlessly add and assign new sites from the device details page.
  • Efficient Water Meter Management: Administrators now can seamlessly add and assign new water meters via a dedicated button on the device details page.
  • Automated Threshold Handling: Unassigned water meters will now undergo automatic purging of existing thresholding settings, setting slow continuous usage to a default of 25 gallons per hour (GPH) for enhanced efficiency.
  • Default Threshold Application: All unassigned water meters will automatically have a default slow continuous usage threshold applied, set at 25 GPH, for smoother operation.

WaterCompass Dashboard:

  • Enhanced Data Representation: Renamed the field “Total Gallons per 1K Sq. Ft” to “Avg Gallons per 1K Sq Ft.” on My Dashboard page for improved accuracy in data representation.
  • In-depth Analytics: Interactive Analytics Heatmap now features averages for each hour of the day and each day of the week, providing users with comprehensive insights.
  • Historical Data Access: Users can now access historical heat map data by specifying customer date ranges directly on the Interactive Analytics Heatmap.
  • Improved Chart Visualization: The Usage Tab now boasts clearer chart labels and enables users to zoom in on the consumption chart data.

WaterCompass Control Points:

  • Enhanced Flow Control Graphs: The red threshold line on the high hourly usage graph for WC Flow Control has been updated to accurately represent the times when tier threshold settings commence and conclude, ensuring precise monitoring.

December 12, 2023

New Admin Features:

  • Configure UltraSonix devices seamlessly within the Admin Tool.
  • Expand data fields to comprehensively capture monitoring point details for enhanced data richness.
  • Introduce data thresholding support for UltraSonix devices.
  • Added functionality to calibrate FM250 devices directly through the Admin Tool.
  • Implement enhancements to optimize the performance of the Admin Tool and alleviate any sluggishness.
  • Addressed a bug affecting the search and viewing capabilities of performance or WCMS user details.

WaterCompass Dashboard:

  • Elevate user communication with a prominent banner message, enhancing the experience for logged-in users.
  • Display UltraSonix usage data and alerts for comprehensive monitoring.

WaterCompass Control Points:

  • Resolved a bug causing the generation of high hourly alerts when the threshold setting was set to 0, ensuring accurate alerting.

Platform Improvements:

  • FM250: Implemented database schema changes and modifications to existing stored procedures to include the FM250.
  • FM250: Modified the Platform Device API action for sending server configurations to devices.
  • FM250: Adjusted the Platform Device API /config endpoint for enhanced functionality.

October 24, 2023

New Admin Features: 

  • Proactive Notification Banner: notifies WaterCompass users of upcoming server events, issues that are currently being worked on, or other important messages the customer would benefit from. 
  • WaterCompass Next Gen Alerts: device usage alerts 

Control Point Dashboard: 

  • Control point details not populating when a control point is selected from the list.  
  • ‘Starting 10-minute real-time flow snapshot’ label overlaps with the Refresh button, preventing the user from refreshing the chart.  

WC Dashboard: 

  • Analytics tab – chart axis is too short. 
  • Leaks tab – current alert details table not getting refreshed.  
  • Leaks tab – Historical Trend by usage category – first letter is hidden if title is too long. 
  • Usage tab – cost per KGal value is not showing for all sites/all meters. 
  • Usage/Cooling Towers/Analytics – Individual Site/Meter information not displaying/. 

WC Mobile App: 

  • API change to restrict the control point in the points page when the associated controller’s FM300 flag is disabled. 

August 2023

New Admin Features:

  • Added administrative support for viewing, managing, and configuring the new FM350 flow monitor.
  • Implemented support for FM350 devices to transmit usage data to the cloud.
  • Enabled usage data visibility on the WaterCompass dashboard for FM350 devices.

Improvements

  • Control Points:
    • Enhanced Real-Time Usage Data: Control Points now offer improved access to real-time usage data.
    • Improved Control Point Performance: Fixed issues related to minute-level data loading on Control Point pages.
  • Dashboard Enhancements:
    • Date Range Display: Rectified the display issue with date ranges in the chart header of the leaks page.
    • Improved Data Display: Fixed the blank display issue for Total Usage/Cost/Avg Cost per KGal data on the usage page.
    • Enhanced Chart Loading: Fixed data loading problems with charts on the Interactive Analytics page.
    • Accurate Cost Calculation: Corrected the calculation issue for cost per KGal data on both the usage and analytics pages.
    • Addressed the issue where the % column on leak alerts display on the dashboard showed an infinity symbol for zero threshold values.
  • Admin Tool Enhancements:
    • Event Tagging Fix: Resolved the error that was previously hindering users from creating new events.
    • Cooling Systems Improvement: Corrected the issue where water meters were not being listed in the makeup/blowdown dropdowns of Cooling Systems.
    • Addressed the issue of deleting water meters on the Water Meter Edit Page.
    • Fixed an issue with session handling in the Admin Tool test environment.
  • Reports and Alerts:
    • Corrected an error that was arising when running the WaterCompass alert report with all accounts and event types.
    • Enhanced the No Communication smart alert for improved functionality.
    • Resolved the issue where the smart alert report was incorrectly displaying high hourly values.
    • Rectified the problem where the Continuous Usage Alerts were falsely triggering.

March 2023

Improvements:

  • Fixed a bug that was preventing continuous usage alerts from being flagged on the smart alert report.
  • Fixed a bug relating to the timeout session on the WC dashboard. Fixed the pop-up dialog box asking the user if they would like more time.
  • Fixed a bug causing errors on the customer dashboard.
  • Improvements to the “Ad Hoc Missing Threshold” report. FM300 flow monitor was added to the report.
  • Added XSS protection for WaterCompass web.

December 2022

Improvements:

  • Optimized the WeatherTRAK admin tool, improving the responsiveness and load times of the Water Meter list.

November 2022

Improvements:

  • Patched the WaterCompass dashboard to address functionality and load times of the water usage graphs throughout the dashboard.

March 2022

Improved:

  • Introduced several enhancements to the Smart Alerts report to improve FM300 support

February 2022

Improved:

  • Introduced the ability for HydroPoint administrators to hide WaterCompass FM300 devices from WeatherTRAK UI (including Mobile app and APIs)
  • Fixed several bugs relating to UI elements, reports, and exports in WaterCompass.net
  • Minor enhancement to Event Labeling report to make it easier for Admins to find specific events

January 2022

Improved:

  • Multiple fixes and enhancements to support Event Labeling 1.0.
  • Fixed several bugs in WaterCompass.net UI and WaterCompass reports.
  • Introduced new report to provide improved visibility into alert thresholding history.
  • Enabled search function on multiple picklists in the WaterCompass.net UI.

November 2021

Improved:

  • Multiple fixes and enhancements to support Event Labeling 1.0.
  • Improved guardrails for bringing Customer Success case data into WaterCompass.net
  • Introduced ability to replace default variable for normalizing usage (1k sq. ft.) with a custom metric.
  • Fixed several bugs in WaterCompass.net and the WaterCompass Admin Tool.

October 12, 2021

Improved:

  • Added the ability to set custom dates when filtering charts in WaterCompass.net
  • Improved the default chart view settings to avoid certain views resulting in crowded data.
  • Added API documentation to support calls for WaterCompass alert data.
  • Improved and standardized the file names for data exports from WC.net
  • Multiple fixes and enhancements to support Event Labeling 1.0 (based on September UAT).

August 31, 2021

Improved:

  • Implementing first phase of Case Automation to continue CSS team scaling.
  • Implementing first phase of Event Labeling for preliminary testing and limited release to existing customers.
  • Enhancements to CSS/HPM Budget Account Report (internal use only).
  • Fixed several bugs relating to the calculation of High Hourly Usage alerts.
  • Fixed a bug in the login process where users were not prompted to create a new password.
  • Improved the summary and field descriptions for the WaterCompass API documentation.
  • The following stories have been pushed to the upcoming September release:
    • Remaining Smart Alerts stories and bug fixes to continue CSS team scaling.
    • Enable rolling hour methodology for High Hourly Alerts on FM300 devices
    • Industry analytics stopgap (ability to replace Sq. Ft. with other metrics on WC Dashboard).
    • Automation to correct common errors in controller subscription end dates.

July 27, 2021

Improved:

  • Gave HydroPoint admins the ability to log in as a specific user (without viewing their password) to improve troubleshooting and support.
  • Fixed a bug that prevented Continuous Usage alerts from being generated in a rare scenario involving mismatched time zones.
  • Fixed a bug that was preventing HydroPoint admins from seeing specific device type in the Admin Tool.
  • Fixed a bug that was creating formatting issues in the WaterCompass Usage Report for accounts with longer names.
  • Fixed several bugs in the Customer Success “Smart Alerts” report to help minimize downtime during device replacements.

October 28, 2020

Improved:

  • Reworked the login page to better support user workflows (lost username, lost password, etc).
  • Enhancements to web app navigation to improve the experience for tablets and mobile users.

September 8, 2020

Improved:

  • Enhancements to allow newly imported water rates to become visible on the dashboard more quickly.
  • Enhancements to FM300 alert handling to allow for faster alert generation.
  • Fixed a bug in the internal alert thresholding tool.